How to order
Where can i purchase Achedaway?
You can purchase a Achedaway directly through our website or through one of our authorized distributors.
What countries do you ship to?
We ship to almost every EU country, the United States and Canada.
For the countries greece, denmark and sweden you can visit Achedaway official partners in those countries.
What are the shipping costs?
Free Shipping to all European countries.
What is the shipping time to my country?
We only have one warehouse in Europe. Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 3 to 5 business days. Please consider any holidays that might impact delivery times.
Please use your track and trace regarding our deliveries.
Will i get a track and trace number when the order is shipped?
When your order is shipped, you’ll receive email notifications with tracking and delivery updates. Reach out to firstname.lastname@example.org if you have any questions about your order.
How do i cancel my order?
Please reach out to our Customer Service Team at email@example.com. We will do our best to cancel your order before it is processed and shipped. If the item has already been shipped, we will work with you to ensure it is returned.
What is your return and refund policy?
We offer a 30 day money back guarantee.
If you are not 100% satisfied with your purchase simply contact us at firstname.lastname@example.org within 30 days of delivery of your item and we will gladly walk you through returning your order to us for a refund. Refunds will be granted after our refund department has received the product and inspected it.
Any product you return must be in the same condition you received it and in the original packaging. Please keep and receipts.
What is in my warranty covered?
Achdaway products are manufactured with high-quality parts designed to last. If any malfunctions occur, your limited warranty covers:
- ACHEDAWAY Device & Motor - 2 years
- ACHEDAWAY Lithium-ion batteries - 6 months
If the product fails due to defects in materials or design process within one year, the company will repair or replace parts or replace new products for free, except in the following cases:
- Improper human use or damage to the equipment caused by transportation.
- Unauthorized disassembly and repair of this equipment.
- Failure to follow the instructions.
- The product is damaged due to the abnormal storage or maintenance environment of the customer.
- If the proof of purchase date is not provided, the company will have the right to refuse the warranty.
Wholesale or bulk
Inquiries for wholesale or bulk? Please contact us at email@example.com
For partnerships please contact us at firstname.lastname@example.org